Approach
Slow to start. Fast once we understand.
Most automation projects fail because someone bought the tool before they understood the work. We invert that. We do not build anything until the process is clear to both of us and the trade-offs are written down.
“Plans are worthless, but planning is everything.”
The five steps
Every engagement follows this arc. No exceptions.
I
Watch
II
Frame
III
Build
IV
Hand off
V
Stay useful
Step I
Watch
We spend time in the room with your operators. We take notes on what's actually happening — not what the org chart says is happening. Nothing gets built in this phase.Step II
Frame
We write a short document — two to five pages — describing the process today, the version we'd build, and the honest trade-offs. You read it, push back, and approve it before any code gets written.Step III
Build
Small releases. Real code in your repository. An operator can watch every run and kill it at any time. No black boxes, no vendor lock-in, no long silent work.Step IV
Hand off
The people who will operate the system learn it while it's being built. By the time we're done, they know where every piece lives and what to do when it breaks.Step V
Stay useful
We remain available — typically on a light monthly retainer — to tune, upgrade, and answer questions. When you no longer need us, we leave.
House rules
What we will and won't do.
I
We recommend against automation more often than we recommend it.
II
Every system has a shutoff switch. Operators use it.
III
We write code in your repository, not ours.
IV
We don't charge for discovery calls.
V
We don't use the word 'platform.'